The Power of Measured Results for Your Company
Taking Call Centers in Phoenix, Arizona to the Next Level
Better Exposure Leading to Higher Performance
Highly Flexible, Very Affordable
In recent history, the significant problem with other call accounting software platforms is that while it has been able to collect extremely useful information, it fails in the sorting and rearranging category. With well over 40 vibrant report types, charts, and graphs, the most important data can be pulled and printed off in a matter of seconds. Furthermore, business owners are not charged for every report that is ran. These reports can also be viewed or saved in many standard formats, allowing for flexibility and compatibility for businesses.
Two Industry Titans in One Solution – Avaya IP Office and Xima Software’s Chronicall
Xima Software’s technology partnership with Avaya allows authorized business partners of Avaya, like K.C. Phone and Network Systems, to sell and implement Chronicall. Chronicall perfectly integrates with Avaya IP Office as a robust call history and reporting platform. Its features are designed to outperform traditional call accounting and reporting software as it provides more detail and more accurate information due to its direct connection to the phone system. From the moment a call is initiated until the moment the call is completely terminated, Chronicall measures every second. Every call can be expanded even to the exact details of the ring, talking, queue time, hold time, and transfers. It also accounts for conference call information, the agents that were involved via login, the hunt groups associated with the call, as well as any external properties involved along the way. All of this data can also be searched within the Chronicall database for the customer and rearranged for exported data.